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Please read through the support FAQ below. If your question is not answered, then send your technical support questions to Support@Fractalartscom.
How do I purchase a screensaver?
To purchase any of the screensavers by secure online credit card or by mail please select Purchase Screensaver from the link menu. If you have any problems ordering please contact me at Support@Fractalarts.com.
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Why haven't I received the software I ordered?
If you have already purchased the software from PayPal or Regnow.com or ordered by mail and have not yet received a registration key (password) by e-mail, please contact me at Support@Fractalarts.com and include your name, order verification number and e-mail address. ( Please allow 24 hours from time of purchase )
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How do I uninstall one of your screensavers?
To uninstall (remove) one of my screensavers from your computer, use the Windows Add/Remove Programs menu. To do this, click on the Start button, select Settings, select Control Panel, open Add/Remove Programs, select the program you wish to uninstall, and then click on Add/Remove....
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Why didn't the registration key (password) remove the ten-day limit?
The two most common reasons for this are 1) the key was mistyped and 2) the wrong screensaver was selected. To successfully enter the registration key, follow these instructions. Click on Start, select Settings, select Control Panel, open the Display icon, click on the Screen Saver tab, make sure that the correct screen saver is selected, click on the Settings button, and then at the bottom of the Trial tab, type the registration key in the space provided. Type it in exactly as shown, and note that all letters in the user name and registration key are case sensitive. To make sure that the registration key was entered properly, click on the Settings... button again. The Trial tab should be gone. If not, type in the registration key again, exactly as shown.
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Why do I get an error when trying to install?
These screensavers require Windows 95, 98, ME, NT, 2000 or XP. They will not work with Windows 3.1 or Macintosh computers. If you're using Windows 95/98//ME/NT/2000/XP and you still get an error while installing, the most likely reason for this is a corrupted download. Please try to download and install the software again.
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Why are some of the images corrupt or garbled?
The most likely reason for this is a corrupted download. Please try to download and install the software again. I recommend that you first uninstall the software before reinstalling.
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Why don't the images display well?
This fractal art will display poorly (Lack of detail and banding.) unless your video display is set to a MINIMUM 16 bit color mode but will display BEST at 24-bit or 32-bit true color mode. These images were created in True Color format and there will be a degradation in image quality unless they are displayed in True Color mode. To change your display, click on Start, select Settings, select Control Panel, open the Display icon, click on Settings, change Color Palette to 24-bit or 32-bit, select Apply, then Ok.
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Why doesn't the "Hot Corners" feature work?
To use this feature in Windows, you must have Microsoft Plus! installed, and System Agent must be running. To activate System Agent, click the Start button, point to Programs, point to Accessories, point to System Tools, and then click System Agent. When you are prompted to confirm whether you want to run System Agent, click Yes.
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